Rotorua Lapidary Rock & Mineral Supplies
   

Call: (07) 348 8996
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About Us Rotorua Lapidary Rock & Mineral Supplies are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page
OUR CONTACT DETAILS:
Rotorua Lapidary Rock & Mineral Supplies
1120 Eruera St P O Box 569 Rotorua 3040 New Zealand (Aotearoa)
Phone: (0)7 348 8996
Fax: (0)7 348 8621
Email: info@rotorualapidary.co.nz

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.

We accept Visa and Mastercard payments and also Telegraphic Transfers from Overseas Banks. We do not charge for any item until it is ready to dispatch. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling New Zealand customers will receive orders via courier where possible or NZ Post parcel. Overseas customers shipping, airfreight or postal rates will be notified - we will endeavor to acquire the most economical rates.
Delivery Schedule We will normally dispatch your order from our warehouse within 7 days.
Back Orders We will not 'Back Order' Out Of Stock Items
Tax Charges For orders made from within New Zealand, 12.5% GST is added. All other orders are GST free.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. Please check your order carefully no claims, returns or exchanges will be accepted after 21 days of purchase. Invoice numbers must be included with any returns.
Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on (0)7 348 8996 (International +64 7 348 8996) or fax us on (07) 348 8621 (International +64 7 348 8621 or write to us at P O Box 569, Rotorua New Zealand
Privacy Policy Rotorua Lapidary Rock & Mineral Supplies do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm